Although our system is proven to work 99.9% of the time, there are still variables that are out of our control such as vehicle wrecks, freight negligence and abuse. The following is our policy if the unit were to arrive damaged.

1. If this was a Service Option #2 (no technician or rigger) we would walk you through quickly repairing the unit to be as usable as possible depending on how severe the damage. Some spare parts are shipped with the unit to help in such cases. Otherwise, if the unit is damaged and unable to be used, we will ship another chandelier to you free of charge provided we have it in house and that we have enough time to ship another chandelier. If we are unable to ship you another chandelier, your payment for the rental (minus the shipping) will be credited to your account for future rentals.

2. If your rental includes a service technician or rigger from our staff (Service Option #3 or #4), we will ship the necessary parts to the technician to repair the unit and get it up and running. Further definitions of damages are defined in the contract.

If you fail to follow the instructions on repacking and the unit is damaged, you will be charged the cost to replace or fix the unit at our discretion and the labor to repair it.